Customer service may seem like a given for online casinos, but many unregulated casinos can lack this feature. Since you can play at online casinos located overseas in order to play legally, we need to ensure we have a constant connection to help if needed. 2f4m6y
Safe and secure online casinos offer 24/7 help; we have created a list of suggested safe sites that offer first-rate customer service, and their details all in one handy location.
Customer service standards at safe casinos 736h18
When choosing an online casino, you should always keep an eye out for long hours (preferably 24 hours a day, seven days a week), the number of options available, and whether or not it is regulated by a trusted third party organisation.
options range from email, phone, live chat, messenger services, and even snail mail, and to be considered a credible and safe casino they must feature a handful of these where you can always get in with a customer representative, regardless of the time.
Additionally, it is a good idea to look our for third party organisations, such as eCOGRA or advanced jurisdictional licensers, when looking at the options as their accreditation has deemed them secure and helpful. These third party organisations can also step in if there is a problem and you aren’t receiving a response from the online casino.
Our list of recommended online casinos featured here have set the standard for first-rate customer service and each feature third party organisations to make Aussie players feel ed.
Royal Vegas 2b4o5a
options
- Email: online form
- Phone: Australian players 1800 658 460
- Whatsapp: +27 76 073 9635
- iMessage: [email protected]
- Live chat
- Skype
Hours operational: Royal Vegas’s is open 24/7 and the response time for emails is within 24 hours.
Languages: English, Dutch, Finnish, French, German, Greek, Italian, Japanese, Portuguese, Spanish, and Swedish.
Licensing and accreditation: Royal Vegas is licensed by the eCOGRA.
G’Day Casino 605m69
G’Day Casino has been in operation since 2013, and has gained a solid reputation since, with accreditation from advanced gaming jurisdictions ensuring their customer service is above average.
options
- Email: [email protected]
- Live chat
Hours operational: While G’Day only offers email and live chat, these options are available 24 hours a day, seven days a week.
Languages: English, Spanish, Portuguese, French, German, and Italian.
Licensing and accreditation: G’Day is licensed by both Curaçao eGaming and the UK Gambling Commission.
Slots Million 2v6v8
Slots Million was only established in 2014, but has earned a solid reputation for being a secure slots-only specialist pokies casino site for Australians.
options
- Email: [email protected]
- Phone: request a call back
- Live chat
Hours operational: Slots Million offers a live chat from the hours of 10:00 to 24:00 CET, which is 19:00 to 9:00 for Aussies operating on AEST. You can email 24/7 and expect a reply within 24 hours.
Languages: English, Finnish, Norwegian, and Swedish
Licensing and accreditation: Slots Million is licensed by both Curaçao eGaming and the Malta Gaming Authority.
Thrills 1c321
Thrills was founded in 2013 and has sky rocketed in popularity since with their extensive casino catalogue.
options
- Email: Online form or [email protected]
- Live chat
Hours operational: Thrills Casino only offers a live chat service from the hours of 12:30 and 24:00 CET, which is 21:00 to 9:00 for Australian players operating on AEST. Emails can be sent outside of these hours with a 24 hour response time.
Languages: English, Finnish, Norwegian, and Swedish.
Licensing and accreditation: Thrills online casino is licensed by the Malta Gaming Authority.
Jackpot City 2x1k4z
Jackpot City has been around for quite some time, specifically since 1998, and is a leading gambling site recognised as safe and recommended by many in the online and mobile gambling community.
options
- Email: [email protected]
- Phone: Australian players 001 1800 1515 1516
- Live chat
Hours operational: Jackpot City Casino offers live chat and telephone 24/7 and responds to emails within 24 hours.
Languages: English, Spanish, Dutch, Italian, Portuguese, and 10 more languages.
Licensing and accreditation: Jackpot City Casino is licensed by both eCOGRA and the Malta Gaming Authority.
32Red 11i4r
32Red was established in 2002 and has since made a name for itself – not just for online casino games, but as a bingo site and sportsbook, too.
options
- Email: [email protected]
- Phone: Australian players 1800 234 060
- Live chat
- Skype
- Snail Mail: 32Red Plc, 942 Europort, Gibraltar
Hours operational: Available 24/7, with emails responded to within 24 hours provided you have emailed the best email option, available on their page.
Languages: 12 languages ed including English, Italian, Dutch, and Spanish.
Licensing and accreditation: 32Red is licensed by Gibraltar and eCOGRA.
Leo Vegas 6g2h4g
Leo Vegas established in 2012 and is well known for its mobile casino catalogue.
options
- Email: [email protected]
- Phone: Australian players 1800 645 947
- Live chat
Hours operational: available 24/7, with emails responded to within 24 hours.
Languages: English, Finnish, German, Norwegian, and Swedish.
Licensing and accreditation: Leo Vegas is licensed by the Malta Gaming Authority and the UK Gambling Commission.
Roxy Palace 4di1w
Roxy Palace was founded in 2002 and offers a Microgaming-only casino catalogue.
options
- Email: Online form
- Phone: Australian players 1800 838 074
- Live chat
Hours operational: Phone and live chat options are available 24/7, with emails responded to within 24 hours.
Languages: English, German, Danish, Italian, Spanish, Swedish, and Finnish.
Licensing and accreditation: Roxy Palace is licensed by the UK Gambling Commission and the Malta Gaming Authority.
Guts 282d4j
Guts Casino was established in 2013 and offers an array of regularly updated promotions.
options
- Email: [email protected]
- Phone: Request callback online
- Live chat
Hours operational: Live chat is available 10:00 to 24:00 CET, which is 19:00 to 9:00 for Aussies operating on AEST. Guts aim to respond to any emails within 24 hours.
Languages: English, Finnish, German, Norwegian, and Swedish.
Licensing and accreditation: Guts is licensed by the Malta Gaming Authority and Curaçao eGaming.
7Sultans 3r6760
7Sultans was established in 2002 and is a member of the Fortune Lounge Group like Royal Vegas; it thus has proven and excellent customer for players.
options
- Email: Online form
- Phone: Australian players 1800 658 460
- Live chat
- Skype
- Whatsapp:+27 76 073 9635
Hours operational: is available 24/7, with an email response within 24 hours.
Languages: English, Dutch, Finnish, French, German, Greek, Italian, Japanese, Portuguese, Spanish, and Swedish.
Licensing and accreditation: 7Sultans is licensed by eCOGRA and the Malta Gaming Authority.
Casino-Mate 3u1b46
Casino-Mate was established in 2000 and is powered by Microgaming, and a top recommended site for Aussies.
options
- Email: [email protected]
- Phone: Australian players 1800 071 076
- Live chat
Hours operational: Customer representatives are available 24/7, with an email response within 24 hours.
Languages: English, Dutch, French, German, Russian, and Swedish
Licensing and accreditation: Casino-Mate is licensed by eCOGRA and the Malta Gaming Authority.
